Interpreter Management System (IMS)® Features
The Only Tool You’ll Need
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Interpreter Staffing
Interpreter matching algorithm to recommend interpreters based on gender, languages and language proficiencies, availability, distance, qualifications, professionalism, timeliness, prior performance rating, and more.
Scheduling Managment
Automated scheduling and data entry workflows and Electronic Health records (EHR) integration to increase administrative and process efficiencies.
Integration with EHR Software
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Automated Communications
- Automatic offering of appointment with the ability to offer one or more appointments to the same interpreter.
- Automated communication of appointment acceptance, decline, or self-schedule.
- Automatic, real-time update of availability and appointment status.
Real Time Status Updates
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HITECH & HIPAA Compliant
Compliant with the Health Information Technology for Economic and Clinical Health (HITECH) Act, and the Health Insurance Portability and Accountability Act (HIPAA).
Mobile App
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Analytics & Reporting
Pre-configured and custom reports for monitoring resource allocations, assignments, trending and forecasting data.
- View schedule and generate reports by language.
- View scheduling activity and generate reports by interpreter or agency.
- Generate reports for capacity planning.
- Access user-defined data and reports.
Role-Based User Dashboards
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Role-Based Access & User Dashboards
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Clinicians
- Request face-to-face interpreters in real-time.
- Real-time update of appointment status.
- Allocate bookings to interpreters or agencies.
Mangers
- Manage interpreter and agency profiles.
- Secure display of interpreters’ credentials.
- Robust reporting to fit your business needs.
Interpreters
- Easily accept, decline, or self-schedule one or multiple appointments.
- Receive appointment email confirmations with a calendar block and map to appointment location.
- Calendar view of appointments.
- Update your appointment status with check in and check out features.
- Two-way communication with schedulers via SMS and email from the IMS application.
Schedulers
- Secure display of interpreters’ credentials.
- Match the right interpreter to the assignment based on qualifications, availability, distance, professional rating and more.
- Prioritize scheduling tasks by urgent, to be processed, pending acceptance, or accepted.
- Automate appointment offerings based on your organization’s criteria.
- Present multiple appointments to the same interpreters.
- Identify the status of all appointments with automatic status updates.
- Provide real-time, two-way communication with interpreters via SMS and email from the IMS application.
- Historical record of interpreter appointments and communication exchanges.
- Automatic notification of appointment check- in and check out.
- Streamline data entry by automating redundant tasks.
